Defining the Purpose and the Problem When Writing Proposals Essay

INTRODUCTIONWhen drafting a proposal for either type of changes in the workplace, it is important to define the purpose and identify the problem being communicate in the proposal. There must be a needed or desired change determine in order to begin the inquiry and planning phases of the contrive. Once the desired change is identified, the request for proposal help can begin. This process is repeatable and interchangeable with solely childbed and establish proposals.GENERAL INFORMATIONCollecting pop out requirements is the first step in determining the processes to be personad to meet those requirements. The stakeholders of the view should be identified and each free radicals individual tasks and boundaries identified. At the Government Employees restitution Company (GEICO), in effect(p), accurate, and personal customer interactions are every part of the value Departments daily in operation(p) policies and procedures. As a major(ip) part of this operating strategy, c hange is often imperative to maintaining expected levels of capacity and accuracy when servicinginsurance policies for GEICO customers. Service Agents are responsible for anyplace from 50-100 c in alls from policyholders per day. arming a rude(a) dodge of self-service options for GEICOs rough 13 million policyholders nationwide help alleviate over-burdened call centers. In order to ensure that policyholders are able to complete needed legal proceeding without a need to call a licensed agent, the self-service agreement must include the same haves as the GEICO Agents systems.The term of this system enhancement and ripening project give be no more than three months, beginning on August 1, 2014. Distri plainlyion of the system raiseament be completed over the following deuce month plosive and will be fully on-line in all Regional short letter Service Centers by January 1, 2015. Financial resources are unlimited, but will be approved at the discretion of the Approving do minance on a case by case basis. There will be a total of 22 participants in this system development project.The Regional Vice President in charge Region X as the overall Approving Authority for the project. whole changes to the established project requirements will be sent via the cast Manager through her persona for terminal approval.A Project Manager who is a current group drawing card / Supervisor of Employees is needed to oversee the project directly. This group Leader will be chosen by the Regional Vice President. Updated monthly statistics through the month of June, 2014 will determine the best candidate for subsidisation to this project.In the interest of team integrity, the quint Licensed Agents assigned to this Team Leader will be selected to serve as the work convention of the project and will be pulled from regular floor duties for the duration of the project. This group will be responsible for providing performance and safety measures, system enter requiremen ts, and accuracy testing through periodic live reviews of the system.A five person Software and Systems Development Team (SSDT) of Information Technology Office Agents (ITOA) will be responsible for the creation of thenew Internet-based system. Taking inputs from the Working Group members, a system will be written and distributed to all GEICO Regional Offices upon expiration of testing and final examination approval.In addition to the adept professionals assigned to this project, a small sampling of ten customers (Product Testers) from the Tucson area will be participating in the testing and improvement phase of the project to ensure simplicity and accuracy of use for the new system. These testers will percolate no formal training on the new system. The only extraneous input provided will be a data entry winding-sheet containing instruction for the customer to input / edit on training accounts to test the user-friendliness of the final interface before full distribution. Thes e product testers will to a fault be given satisfaction questionnaires end-to-end the duration of the testing period from October 1 October 15. The Product Testers will work from 8AM 5 PM, with a one-hour dejeuner break, Monday Friday. The Product Testers will be paid $600 (before taxation) at the end of the two week testing period.REPORTING REQUIREMENTSThe Project Manager will composing bi-weekly to the Approving Authority directly with performance updates and any changes to the project Scope. Updates to project objective statuses will be included. These objectives areDevelop a user-friendly policy management system.Test the new system.Identify bugs, inefficiencies, and needed control measures to be built into the new system.Implement needed changes and control measures.Develop a training model using a closed operating system with identical functionality as the production system.Train all employees to use the new system.Put the new system into operation across the GEICO organ ization. kick out the self-service version to policyholders through GEICOs website at GEICO.comMarket the new process to current and prospective policyholders throughout the country.RECORD KEEPINGUpon completion of the project, a final report (summary of all tasks), changes, and improvements to the original scope of the project is compiled and turned in to the Approving Authority and kept on charge for three geezerhood in accordance with State Insurance Regulations. All entrys and records kept throughout the creation and testing process will be collected, scanned for sensitive information, and all non-essential pieces will be destroyed. Essential project steward documents containing sensitive information and company procedures will be edited and stored with the final summary document for three years.EVALUATION CRITERIAUpon completion of the project, a final report (summary of all tasks), changes, and improvements to the original scope of the project is compiled and turned in to the Approving Authority and kept on file for three years in accordance with State Insurance Regulations. All documents and records kept throughout the creation and testing process will be collected, scanned for sensitive information, and all non-essential pieces will be destroyed. Essential project keeper documents containing sensitive information and company procedures will be edited and stored with the final summary document for three years.CONCLUSIONThrough effective use of the Proposal and the Project Planning Processes, change can be implemented across any size organization effectively and efficiently. Accurate identification of the purpose and contingent problems when writing a Project Proposal will increase the chances of efficient and effective change.